Choosing who builds your digital work is a decision most people only make once or twice. This page sets out exactly how a GridPoint project runs, what it costs you to find out, and what happens if it goes wrong.
Five stages, in order, with the real timings. Follow the line down the page and you know precisely what each week of working with us looks like.
We read your website and your market before we dial, so the time goes on your situation and not on background questions. We ask rather than pitch, because the useful problems are usually the ones you have stopped noticing.
You get a short document you can act on, not a slide deck. It sets out the scope, what gets built, who builds it, what it costs, how long it takes, and the risks we can see with what we intend to do about each one.
One team does the design, the code, the content and the automation, so nothing is handed to a supplier who never spoke to you. You see the work in progress and you approve it before anything goes live.
Nothing goes live until you have seen it and said yes. We handle the move, the tracking, the search setup and the handover notes, so your team can run the thing without us standing over it.
Every project includes a post-delivery support window. After that you can keep us on a monthly plan or take the whole thing in-house. Both are fine, and we will not make the second one difficult.
Three things clients tell us went badly with their last agency, and what we do instead.
Days go by before anyone replies. The call gets rearranged twice, the proposal arrives two weeks later, and the project has lost a month before a line of work exists.
You get a reply within 24 hours, a call in the same week, and the written proposal a few days after it. The founders answer, so nothing waits for a hand-off.
The agency waits to be told exactly what to build. You are expected to arrive with the answer, and when the result disappoints, the brief gets the blame.
We work from your commercial goal and write the specification ourselves, then agree it with you in writing before anything is built. If we think you are asking for the wrong thing, we say so early.
Support gets slow the moment the final payment clears, and small changes start attracting new quotes.
Every project includes at least 30 days of support after delivery, and you own the result. Staying on with us afterward is an option, not a condition.
Every agency says it is good. Saying it costs nothing, which is why nobody believes it. These four cost us something if we are wrong, and they are in the proposal before you pay anything.
The fee is fixed in writing before a line of work is produced, and the proposal lists what is included and what is not. Anything outside that list is priced separately, and you decide.
You see the work in progress and you approve it before anything goes live. Nothing gets finished and wired in until you have looked at it and said yes.
The files, the accounts and the notes are handed over. Staying with us afterward is a choice, not a condition.
Every project includes at least 30 days of support after delivery, so launch day is not the day we stop answering.
These are not marketing lines. They are what our contract says, which is the only version that counts.
Book a free callIf yours is not here, ask it on the call. We would rather answer it before you commit than after.
Book a free call →Both founders work on the projects, so you are talking to the people doing the work from the first message. Send the form on the contact page or email us and you get a reply within 24 hours with a clear next step. Once a project starts we work async-first with a weekly check-in at a time that suits your hours.
No. Most useful conversations start with a problem, not a specification. If you can describe what is not working, or what you want more of, we can turn that into a scope. Shaping the idea is part of the job, not something you have to finish before you call.
It is free. It contains a short summary you can read in a minute, the scope of work, the approach we would take, who does what, the fixed price, the timeline with dates, the risks we can see with our plan for each, and the deliverables described as outcomes rather than tasks.
Optimize projects complete in 2 to 4 weeks. Grow projects run 4 to 8 weeks. Anything custom is scoped on its own. Some pieces are much faster: smaller pieces move quickly, and a CRM build depends on how many systems it has to touch. The dates are in the proposal before you commit.
The price is fixed before work begins. Smaller projects are billed 50% on delivery. Larger ones use three milestones, at kick-off, at the mid-point and on delivery, so what you pay follows real progress rather than the calendar.
Our own team, in-house. We do not outsource to freelancers, subcontract offshore or white-label anyone else. Dr Gideon Afolabi and Mr Churchill Bracknell are involved in every engagement as practitioners, not as account managers.
Yes. We start with an audit of what exists, agree what is worth keeping, and then move in stages so the live site or system keeps working while we do it.
Every project includes a support window of at least 30 days after delivery. After that you can move to a monthly plan or run everything yourself. We hand over the accounts, the files and the notes either way.
Thirty minutes, free, and you leave with a clear view of what your situation needs, whether or not you hire us.